Refund Policy

Event ticket purchases are refunded only in the event that the PTO cancels the event in question. Refunds will not be issued for changes in date, time or location, in ability on the purchaser’s part to attend or dissatisfaction with the event. When possible, refunds will be made to the original form of payment. In all other cases, refunds will be made via PTO check.

Goods and Apparel:

For apparel or goods that are damaged, incorrect or otherwise unusable upon order fulfillment, a full refund or replacement will be issued upon return of the damaged or incorrect item. Should the purchaser wish to keep the damaged or incorrect item, a partial refund will be issued upon receipt by the PTO executive board or proof of damage or variance from order. Refunds will not be issued based on size/fit, errors made by the purchaser or change in opinion of the item upon fulfillment. When possible, refunds will be made to the original form of payment. In all other cases, refunds will be made via PTO check.

Appeals:

Should an individual wish to appeal the determinations outlined above, they must appear in person at the next full PTO meeting for their request to be heard by and voted on the full PTO voting body.

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Fulfillment/Shipping Policy

All items purchased on www.highlandptoshop.com are to be picked up at Highland Elementary School, located at 34 Western Ave, Westfield MA 01085. Shipping options are not available at this time.